Terms of service

Last updated: March 04th, 2026

Please read these terms and conditions carefully before using our website or placing an order.

About Us

This website is operated by JustBeef Limited ("we", "us", "our"). Our registered address is: Stocks Green, Old Road, Feering, England, CO5 9RN.

Contact us at: support@just-beef.co.uk

Your Agreement

By using our website or placing an order, you agree to these terms and conditions. If you don't agree, please don't use our website or services.

We may update these terms from time to time. Continued use of our website after changes means you accept the updated terms.

Using Our Website

You must:

  • Be at least 18 years old to place an order
  • Provide accurate and complete information
  • Keep your account details secure
  • Use the website lawfully and appropriately

You must not:

  • Use the website for any illegal purpose
  • Attempt to harm or interfere with the website
  • Impersonate another person
  • Use automated systems to access the website without permission

Product Information

We make every effort to display our products accurately, including descriptions, images, and prices. However:

  • Colours may vary slightly depending on your screen
  • We reserve the right to correct errors in pricing or descriptions
  • Product availability may change without notice
  • All product weights and sizes are approximate

Prices and Payment

  • All prices are in GBP (£) and include VAT where applicable
  • Prices may change without notice, but you'll pay the price shown when you place your order
  • Payment is processed securely through our payment provider
  • We reserve the right to refuse or cancel orders at our discretion

Orders and Order Acceptance

When you place an order:

  • You'll receive an email confirming we've received it
  • This confirmation does not mean your order is accepted
  • We accept your order when we dispatch it and send you a dispatch confirmation
  • We may refuse orders for any reasonable reason (e.g., pricing errors, product unavailability, suspected fraud)

We reserve the right to:

  • Limit quantities per customer
  • Cancel or refuse orders
  • Contact you if there's a problem with your order

Delivery

Please see our Shipping & Delivery Policy for full details.

Orders are typically dispatched within 1-2 business days. Delivery times are estimates and not guaranteed. We're not liable for delays caused by carriers or circumstances beyond our control.

Returns and Refunds

Please see our Returns & Refunds Policy for full details.

You have the right to cancel your order within 14 days under the Consumer Contracts Regulations 2013, subject to our returns conditions.

Human Food Products (Biltong)

Our biltong is a dried meat product intended for human consumption.

Important:

  • Store in a cool, dry place
  • Refrigerate after opening
  • Check for allergen information on product labels
  • Do not consume if packaging is damaged or product appears spoiled
  • We cannot accept returns on opened food products unless faulty

Allergens: Our products may contain or come into contact with allergens. Please check product descriptions and contact us if you have specific dietary requirements.

Food Safety:

  • All our products are prepared in accordance with UK food safety regulations
  • We maintain high standards of hygiene and quality control
  • Best before dates are clearly marked on all products
  • If you have any concerns about product quality, contact us immediately

Pet Food Products (Dog Treats)

Our dog treats are dried meat products intended for canine consumption only. They are not intended for human consumption.

Important Safety Information:

Supervision Required:

  • Always supervise your pet when feeding treats
  • Ensure fresh water is available at all times
  • Choose appropriate size treats for your dog's breed and size
  • Remove any uneaten portions

Storage:

  • Store in a cool, dry place, away from children
  • Keep packaging sealed when not in use
  • Refrigerate after opening for optimal freshness
  • Check packaging for damage before feeding to your pet

Feeding Guidelines:

  • Treats should complement a balanced diet, not replace it
  • Do not exceed recommended daily amounts (see product packaging)
  • Adjust your dog's main meal accordingly when feeding treats
  • Suitable for dogs over 4 months old unless otherwise stated
  • Not suitable for puppies under 4 months

Choking Hazard:

  • Monitor your dog while eating
  • Discontinue use if product becomes sharp or splintered
  • Select treats appropriate to your dog's size and chewing habits

Allergies and Sensitivities:

  • Check ingredients carefully if your dog has known allergies
  • Our treats may contain or come into contact with common allergens
  • Discontinue use immediately if your pet shows any adverse reaction
  • Consult your vet if you have concerns

Veterinary Consultation:

  • If your dog is pregnant, nursing, elderly, or has health conditions, consult your vet before introducing new treats
  • Our treats are not intended to diagnose, treat, cure, or prevent any disease
  • Seek veterinary advice for any health concerns about your pet

Not for Human Consumption: While made from high quality ingredients, dog treats are formulated specifically for canine digestive systems and must not be consumed by humans.

Compliance: Our dog treats comply with UK pet food regulations and meet the standards set out in the Animal Feed (Hygiene, Sampling etc. and Enforcement) (England) Regulations 2015.

Product Liability and Disclaimers

For Human Food Products:

  • We guarantee our products meet UK food safety standards
  • Products are properly labelled with ingredients and allergen information
  • We are liable for any harm caused by defective products as required by law

For Pet Food Products:

We are not responsible for:

  • Allergic reactions or sensitivities to ingredients when products are used as directed
  • Choking hazards when supervision and feeding guidelines are not followed
  • Issues arising from feeding guidelines not being followed
  • Health problems in pets with pre-existing conditions not disclosed to a veterinarian

No Medical Claims: We do not make medical or health claims about our dog treats. They are supplementary treats only.

Individual Results: Every dog is different. We cannot guarantee our treats will suit every dog or produce specific results.

You use our dog treats at your own discretion and assume responsibility for ensuring they are appropriate for your pet.

Your Consumer Rights

Nothing in these terms affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.

Under this Act, products must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If products don't meet these standards, you may be entitled to a repair, replacement, or refund.

Limitation of Liability

We are liable for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Defective products under the Consumer Protection Act 1987
  • Any other liability that cannot be excluded by UK law

We are not liable for:

  • Losses not caused by our breach of these terms
  • Business losses (we only supply to consumers)
  • Losses caused by events beyond our reasonable control
  • Issues arising from incorrect delivery information you provide
  • Improper use of products contrary to our instructions
  • Failure to follow feeding guidelines or safety warnings for pet products

Our total liability for any claim is limited to the price you paid for the relevant product(s), except where liability cannot be limited by law.

Intellectual Property

All content on this website (text, images, logos, designs) is owned by us or our licensors and protected by copyright and other intellectual property rights.

You may view and print content for personal use only. You may not reproduce, modify, or distribute our content without permission.

Reviews and User Content

If you submit reviews, comments, photos, or other content:

  • You grant us permission to use, publish, and display it
  • You confirm it's your own work and doesn't infringe anyone's rights
  • You agree not to post offensive, defamatory, or unlawful content
  • We reserve the right to remove any content at our discretion

Third-Party Links

Our website may contain links to third-party websites. We're not responsible for the content, privacy practices, or terms of these sites. Use them at your own risk.

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

Force Majeure

We're not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters, extreme weather
  • Strikes or industrial action
  • Government restrictions
  • Transport failures
  • Supplier issues

Complaints and Dispute Resolution

If you have a complaint, please contact us at support@just-beef.co.uk. We will aim to resolve any issue quickly and fairly.

If we are unable to resolve your complaint directly, you may wish to consider using an Alternative Dispute Resolution (ADR) provider. ADR is an independent process that helps resolve disputes without going to court.

Please note that we are not obliged to participate in ADR and may choose not to engage with an ADR provider in relation to a complaint.

Severability

If any part of these terms is found to be unenforceable, the rest will remain in effect.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For questions about these terms and conditions, contact us:

Email: support@just-beef.co.uk

Address: Stocks Green, Old Road, Feering, England, CO5 9RN